Return & Refund Policy of rotolighting.com
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Roto Lighting will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Roto Lighting will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Please note that all of our products are semi-custom. Different voltages, spotlight setups, sizes of tree rings, etc. These products cannot be returned unless agreed to be Roto Lighting representatives. We will try our best to accommodate our customers with exchanges or help in any way. A restock fee of 15% will be applied for incorrect orders placed by customers. If any mistake is our own, we will make sure we correct the mistakes and get your correct order to you at no cost.